Q&A about Shipping & Delivery
For the standard shipping we do NOT charge shipping costs. You pay only the price shown in the shop. If you return any item then you are responsible for shipment, cost and transport insurance.
Usually the mail run takes three to five business days. You will receive an e-mail when your goods leave our warehouse. This also contains the tracking number with which you can track the shipment online 24 hours after dispatch.
If you have not received the goods one week after the shipping confirmation by e-mail, please contact us.
By handing over to the parcel service, you will receive your shipment number by e-mail. This allows you to always be informed of the current status of delivery on the homepage of the package service and to see where your package is currently located.
If the package has still not been delivered to you one week after the confirmation of shipment, please contact us. We will examine where the package is and, if necessary, make an inquiry request.
You can have your shipment delivered to one of more than 700 collection points in Switzerland. You can find the PickPost locations of the Swiss Post in their post offices, SBB stations or petrol stations. You can select your PickPost station during the ordering process and change the “Delivery Address”.
For logistical reasons, we generally do not make partial deliveries. We keep your order until we have all items in stock. After this you will receive a single delivery from us.
The shipping is effected with the Swiss Post. The parcel service provides you with a system for dispatch tracking on its homepage. By handing over to the parcel service, you will receive your package number by e-mail. This means that you can inform yourself about the current status of delivery, 24 hours after receipt of the shipment number.